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Terms and Conditions of Business

Get Towing Car and Trailer Training (‘The Company’) Terms and Conditions of Business

Coronavirus Update…

You, our course candidate, acknowledge that by booking trailer driving lessons or a trailer intensive driving course and test you are agreeing to take full responsibility for any loss, cost or expense should you contract Covid 19 or pass it on as a result of taking trailer driving lessons or a trailer driving course with Get Towing

Whilst all Get Towings’ driving instructors will ensure they sanitise the teaching vehicles regularly as well as having appropriate PPE it is the responsibility of each pupil to ensure they are fit and well before starting a driving lesson or intensive driving course, and take necessary precautions too. Should you have any symptoms of Covid 19 you should contact the Company to cancel the training immediately


All prices are correct at the time of sale but are subject to change without notice.

Trailer Training Course content may vary depending on the client’s needs or instructor’s recommendations. This is in the client’s interest and can be changed at any time by the instructor. The trailer training course start and test dates will be agreed on booking but the tuition times will be agreed between the pupil and the instructor.

Trailer Training Course Deposit terms;

25%, as a minimum, of the total course cost is required, or the test fee cost, which ever is the greater, currently £115, and is ‘non-refundable’ Different deposit amounts maybe mutually agreed at the point of booking, but the above non- returnable amounts remain our policy.

The balance is due immediately upon receipt of the invoice, unless prior arrangement has been agreed. Should a client require a formal invoice please request this on booking. No other refund of monies paid will be given unless 28 clear working days notice has been given. Any cheques returned to us unpaid will result in a £10 charge per cheque which the Company is charged by its bank.

Any Hourly trailer tuition lessons, of any length of duration, organised between the instructor and pupil will have a 24-hour cancellation notice period. If 24 hours’ notice is not given by the pupil, then the fee is due to the instructor.

DVSA B+E Driving Test fees cannot be refunded. The Company cannot be held responsible for cancellation of a test due to unforeseen circumstances. Should you wish to change the dates of your trailer training course following payment this may incur a charge.

A valid provisional driving licence, for driving a B+E combination, must be presented at the start of your towing course and attending the B+E driving test. If you have any motor/convictions or disabilities it is vital that you inform us at the outset as this may affect your ability to take your trailer driving test which could result in you being unable to recover your test fee. Is NOT essential that the licence shows your current home address, a different address to where you are currently living will be acceptable until the test is passed.

Any abusive, offensive or other such conduct will not be tolerated and the course may be terminated without notice.

In the event of a mechanical breakdown of the instructor’s vehicle/trailer or for any other reason that the instructor is unable to substitute another instructor for a specific course – rearrangement of the course may be necessary to an alternative suitable time.

In the event of ‘any’ vehicle damage due to negligence, on the part of the pupil, which renders the vehicle unfit to carry on with the course, or test, may not be rearranged at the expense of the Company.

If the customer requires trailer tuition to be given in a vehicle NOT owned by the instructor or of Get Towing, it is the responsibility of the customer to ensure that the vehicle and/or the trailer are maintained in a safe and legal manner and to the DVSA’s required condition and specification. This can include warning lights showing on the dashboard including the Engine Management light and/or airbag light. This detail can be checked on the DVSA’s website. Any damage incurred to the customer supplied towing vehicle, or trailer, at any time during the trailer course, will NOT be the responsibility of the Company.

The instructor has the right to withdraw the vehicle from any B+E driving test if the pupil has not reached the required level to complete a test safely and competently. The instructor will give a full explanation of reasons for withdrawal.

In the event of the Company being unable to comply with its obligations by any cause beyond its reasonable control its obligations will be suspended for the period it is unable to do so.

You are not permitted to transfer or assign the benefit of your course/lessons to any other party without prior agreement.

No variation, amendment or modification to these terms will be permitted without written agreement from the Company.

The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance of the above shall be limited to the price paid for the course. This includes its liability in respect of the acts or omissions of its employees, agents and sub-contractors

These terms and conditions are governed and construed in accordance with English Law.




…affecting your Get Towing trailer training course.

Rearrange your trailer course if you have Coronavirus symptoms.

We are asking pupils and/or instructors to set aside the course Terms and Conditions to accept the current Cornavirus crisis (not to accepted for any other illness, unless agreed) with regard to short notice cancellation of trailer courses.

The terms required instructors to refund in full if they cancelled at short notice, if allowing 28 clear working days before the course start date, for any reason.

Similarly pupils are required to pay in full when cancelling at short notice, if less than 28 clear working days notice is given.

These terms discourage efforts to prevent the spread of this deadly disease.

During the current crisis we ask pupils and instructors to rearrange the course without financial penalty if either they or anyone in their household has Coronavirus (COVID-19) symptoms.

The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

Course terms and conditions for this eventuality have been modified to reflect this.

Trailer Driving Tests

The Driver and Vehicle Standards Agency have announced that they will re-book your test free of charge if you have to cancel or rearrange because you have coronavirus symptoms. This includes if it’s done at short notice

(within 3 clear working days of the test).

If your Practical Driving Test is more than 3 clear working days away, you can cancel or change it online at https://www.gov.uk/change-driving-test. Sundays and public holidays do not count as working days.

Short notice tests cannot be changed or cancelled free of charge online.

If your test is within 3 working days, you must call the DVSA to cancel or change it free of charge.

Telephone: 0300 200 1122
Monday to Friday, 8am to 4pm.

Thank you